Many different specialist skills are required, to put a website together. Coding, photography, graphic design, SEO, etc,etc. With Service Blocks, we are able to combine these different skills in a way that matches the project at hand. With Service Blocks, you can order a little bit of this and a little bit of that.
Service Blocks work like tokens. They are ‘service units’, that could be transferred from one Service to another and from one project to another.
The current price of one Service Block is CAD$ 34.00 and it represents an average hourly cost across all the Services and Service Levels.
Depending on the level of expertise and experience that is required to provide a particular Service, we pay different rates per hour to our team members.
For instance: a Specialist Web Developer with a lot of experience and ability to code new functionality for a particular plugin (i.e. WooCommerce) is paid at $65/hour, while a rookie Web Designer, who can alter some visual aspects of your website, will be paid at $15 to $25/hour, depending on their ability.
We tried several approaches to creating a pricing system for our Service Products (to take all these variables into account), but each was found to be too confusing to our Clients and impeding, rather than supporting our project workflow.
The main problem that the Service Block idea solves is the changing nature of Web Development projects.
Much of the time, it is impossible to know in advance, how many hours of a particular Service Level will be needed in order to complete a project. Our Clients would like to know (rightly so), what is included in a Service product, while our Project Managers would like to have their hands free and be able to change things, as the project reveals itself.
The Service Block concept solves most of these problems.
The number of Service Blocks you purchase will give you a very good idea about the ‘amount of service’ you’re getting, but will only give you an approximate idea about the actual number of hours of work of any particular type.
Our Project Managers will distribute the work to different people, based on the type of work at hand, balancing the need to minimize your cost while providing the best possible service.
You can monitor the project progress in your Project Dashboard and you will also get a report that lists all the work that was done and the Service Levels that were applied.
The Service Block system is completely transparent, in the sense that you will be able to see what was paid to whom and at what rate. But the reason it makes it easier on our Project Managers, is that they don’t have to know (and Quote) the number of hours allotted to a particular service – IN ADVANCE. This way, the type of work assigned to a project can be changed, on the fly.
Any remaining Service Blocks could be transferred into a different project, converted into Store Credits or redeemed, at your discretion.
We find that the Service Blocks work very well and are quite intuitive.
Please let us know if you have any ideas how we could make this system even better.